top of page


Customer Care

We are here to help you. MéLANGE has an amazing staff that is ready to assist with your jewelry. Need something?

Don't hesitate to get in touch with questions or concerns: - we are do our best to provide honest and speedy service (and hopefully much more).

Privacy & Safety

Protection of Personal Information: We are committed to protecting the personal information of our customers. We will only collect, use, and store personal data necessary for the fulfillment of orders and provision of services. Any personal information collected will be handled securely and in accordance with applicable privacy laws.

Secure Website: We employ industry-standard security measures to ensure the safety of our website. This includes utilizing secure sockets layer (SSL) encryption technology to protect data transmission between our website and customers. Our website undergoes regular security assessments and updates to maintain a secure environment.

Secure Payment Processing: We prioritize the security of payment transactions. We utilize reputable and secure payment gateways that comply with industry standards, such as Payment Card Industry Data Security Standard (PCI DSS). This ensures that customer payment information is handled securely and with the highest level of protection.

Confidentiality of Customer Information: We respect the confidentiality of our customers' information. We do not disclose or sell any personal information to third parties without explicit consent, except where required by law. Customer information is strictly used for the purpose of order processing, customer service, and communication.

User Account Security: We implement measures to protect customer accounts. This includes enforcing strong password requirements and encouraging customers to choose unique, complex passwords.

Additionally, we offer multi-factor authentication as an added layer of security to prevent unauthorized access to customer accounts.

Opt-in Consent for Marketing: We obtain explicit opt-in consent from customers before sending any marketing communications. Customers have the option to manage their communication preferences and unsubscribe from marketing materials at any time.

Cookie Usage and Tracking: We provide clear information regarding the use of cookies on our website. Customers are informed about the types of cookies used and their purpose. We obtain consent for non-essential cookies and provide an option for customers to manage their cookie settings.

Regular Data Protection Audits: We conduct regular audits and assessments of our data protection practices to ensure compliance with applicable privacy laws. This includes reviewing and updating our privacy policy, security measures, and data handling processes to maintain the highest standards of privacy and safety.

Data Breach Response Plan: In the event of a data breach, we have a comprehensive response plan in place. This plan includes prompt identification and containment of the breach, notification to affected individuals and regulatory authorities as required by law, and cooperation with relevant parties to mitigate the impact of the breach.

Legal Compliance: We comply with all applicable privacy laws, including but not limited to federal, state, and local regulations in New York. We stay updated on changes in privacy laws and adjust our practices accordingly to ensure ongoing compliance.

bottom of page